Cookies Policy

1. What are cookies

A cookie is a small text file that a website places on your device when you visit it. The file stores a modest amount of information — such as a randomly generated identifier or a saved preference — which your browser sends back to the website on later visits. Cookies cannot run programs, read other files on your device or carry viruses; they simply help a website remember useful details between visits.

Alongside cookies, we may use similar technologies such as local storage, pixels and lightweight scripts. These serve comparable purposes, so in this policy the word "cookies" also covers them. VolcanoBet AU is an independent Australian platform for sporting-event information and admission tickets, and our cookies exist only to support that service.

2. Why we use cookies

We use cookies to make our website work reliably and your visit more convenient. In practical terms, cookies help us:

• Keep your session secure — recognising you as you move between pages so that a logged-in account and an in-progress ticket order stay linked to you and protected from tampering.
• Remember your preferences — retaining choices such as your selected region, display settings and whether you have already dismissed a notice, so you are not asked repeatedly.
• Improve the ticketing experience — understanding, in aggregate, which events and pages are popular and where visitors encounter difficulty, so we can refine the checkout and fix problems.

We do not use cookies to operate any betting or gambling account, because VolcanoBet AU does not accept bets, does not provide gambling services and does not process wagering.

3. Types of cookies we use

The cookies on our website fall into the categories described below. Each category serves a distinct purpose, and some are more essential than others.

• Strictly necessary cookies — these are required for the website to function and cannot be switched off. They enable core actions such as signing in, keeping your admission-ticket basket intact during checkout and guarding against fraudulent requests. For example, a session cookie holds your authenticated state so you do not have to log in again on every page.
• Preference and functional cookies — these remember choices you make to give you a more personalised experience, such as your preferred venue or state, your cookie-consent selection, and interface options like whether a menu is expanded. If you block these, some conveniences may be lost but the website will still work.
• Analytics and performance cookies — these help us understand how visitors use the website by collecting information in an aggregated, statistical form. For example, they let us count visits, measure how quickly ticket pages load and identify which event listings attract the most interest, so we can improve the site rather than identify you individually.
• Session versus persistent cookies — this describes how long a cookie lives rather than what it does. A session cookie is temporary and is erased automatically when you close your browser; we use these to secure a single visit and to hold a ticket order together. A persistent cookie remains on your device for a set period so that we can recognise a returning visitor and recall preferences such as your saved region.

4. Third-party cookies

Some cookies are set by trusted third parties who provide services on our behalf rather than by VolcanoBet AU directly. We use these providers only to run the platform, and each is bound by its own privacy commitments.

• Analytics providers place cookies that help us measure website performance and usage trends in aggregate, so we can improve the ticketing experience.
• Payment processors used at admission-ticket checkout may set cookies to process your payment securely and help prevent fraud.

We do not sell the information collected through cookies, and we do not permit third parties to use it for their own unrelated purposes. Any licensed betting operators present at a physical venue are independent of VolcanoBet AU, and our cookies are not set on their behalf.

5. How long cookies last

The lifespan of a cookie depends on its purpose. Session cookies exist only for the duration of your visit and are removed as soon as you close your browser. Persistent cookies stay on your device until they expire or you delete them, and their duration is set to be no longer than reasonably necessary.

As a general guide, security and session cookies typically last for minutes or hours; preference cookies commonly last from several weeks up to around twelve months; and analytics cookies usually last between a few days and roughly two years. Exact durations vary by provider.

6. Managing and disabling cookies

You are always in control of the cookies stored on your device. Most web browsers let you view, delete and block cookies through their settings, and you can usually choose to accept all cookies, be notified when one is set, or refuse them.

• Google Chrome — manage cookies under Settings, then Privacy and security, then Cookies and other site data.
• Apple Safari — control cookies under Preferences (or Settings), then Privacy.
• Mozilla Firefox — adjust cookies under Settings, then Privacy & Security.
• Microsoft Edge — manage cookies under Settings, then Cookies and site permissions.

7. Do Not Track signals

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal asking that your activity not be tracked. There is currently no consistent industry or legal standard for how websites should respond to these signals, so VolcanoBet AU does not alter its behaviour in response to DNT signals at this time. You can still manage tracking using the browser cookie controls described above and any cookie-consent choices we offer.

8. Relationship to our Privacy Policy

This Cookies Policy explains the technologies we use and how to control them. Where cookies collect information that relates to you, that information is also handled in accordance with our broader privacy practices. For details on the personal information we collect and the rights available to you under the Australian Privacy Principles, please read our Privacy Policy, which should be read together with this document.

9. Changes to this policy

We may update this Cookies Policy from time to time to reflect changes in the technologies we use, the services we offer or our legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

10. Contact us

If you have any questions about this Cookies Policy or how we use cookies and similar technologies, we would be glad to help. Please get in touch through our contact page, and we will do our best to respond promptly.