1. Introduction
VolcanoBet AU ("we", "us" or "our") operates an independent, information-focused website that publishes details of Australian sporting events and enables visitors to purchase admission tickets to participating racecourses and selected sporting venues. We are committed to protecting the privacy of everyone who visits our website and uses our services.
This Privacy Policy describes the kinds of personal information we handle, why we handle it, and the choices available to you. We manage personal information in a manner consistent with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our website, you acknowledge that you have read and understood this policy.
Importantly, VolcanoBet AU does not accept bets, does not provide gambling services and does not process wagering. We therefore do not collect information for the purpose of operating any betting or gambling account.
2. Information we collect
We aim to collect only the information reasonably necessary to provide our ticketing and information services. Depending on how you interact with us, this may include:
- Account details — your name, email address and a password when you register for a free account.
- Ticketing details — the events you are interested in, tickets you request or purchase, and the confirmation associated with an admission ticket.
- Contact information — details you provide when you submit an enquiry through our contact form, such as your name, email address, subject and message.
- Technical information — your device type, browser, approximate location, referring pages and interactions with our website, collected through cookies and similar technologies.
We do not knowingly collect sensitive information (such as health information or government identifiers) and we ask that you do not submit such information to us. Where a field is optional, you may choose not to provide the information, although this may limit certain features.
3. How we use your information
We use personal information for purposes connected with running an information and admission-ticketing platform, including to:
- create and administer your free account and verify that you meet our age requirement;
- process and confirm admission-ticket purchases for participating venues;
- respond to your enquiries, requests and feedback;
- maintain, improve and secure our website and services;
- communicate important service information, such as changes to an event you have shown interest in; and
- comply with our legal obligations and enforce our Terms and Conditions.
We will only use your information for a purpose you would reasonably expect, or for a related purpose, unless you have consented to another use or we are permitted or required by law.
4. Cookies and analytics
Our website uses cookies and similar technologies to remember your preferences, keep your session secure and understand how the website is used so that we can improve it. You can control cookies through your browser settings. For full details on the categories of cookies we use and how to manage them, please read our Cookies Policy.
5. Disclosure to third parties
We do not sell your personal information. We may share limited information with trusted service providers who help us operate our platform, such as hosting providers, payment processors for ticket purchases, email delivery services and analytics providers. These parties are only permitted to use your information to perform services on our behalf and under appropriate confidentiality and security obligations.
Where you attend a venue, any licensed betting operators present at that venue are independent third parties. They are not part of VolcanoBet AU, and we do not share your account information with them for wagering purposes. We may also disclose information where required by law, regulation or a valid legal request.
6. Data security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include encrypted connections for data in transit, access controls, and regular review of our systems. While we work hard to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain personal information only for as long as it is needed to fulfil the purposes described in this policy, to satisfy legal, accounting or reporting requirements, or to resolve disputes. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
8. Your rights and choices
Consistent with the Australian Privacy Principles, you have rights in relation to your personal information, including the ability to:
- request access to the personal information we hold about you;
- ask us to correct information that is inaccurate, out of date or incomplete;
- withdraw consent to optional communications at any time; and
- make a complaint if you believe we have mishandled your information.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity before acting on your request.
9. Age restriction
VolcanoBet AU and its content are intended for users aged 18 years and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so that we can take appropriate steps to remove it.
10. Cross-border data
Some of our service providers may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with this policy and applicable Australian privacy law. By using our website, you consent to the transfer of your information to such providers for the purposes described here.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this page periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch through our contact page. We welcome your questions and will do our best to assist you promptly.