Terms & Conditions

1. Acceptance of these terms

These Terms and Conditions ("Terms") form a legally binding agreement between you and VolcanoBet AU ("we", "us" or "our") and govern your use of our website and services. By browsing the website, registering for an account or purchasing an admission ticket, you confirm that you have read, understood and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services. These Terms should be read together with our Privacy Policy and Cookies Policy, which explain how we handle your information.

2. About the platform

VolcanoBet AU is an independent platform that publishes information about Australian sporting events and enables visitors to purchase admission tickets to participating racecourses and selected sporting venues.

References to sporting and racing events are provided for general information only. Nothing on the website constitutes betting or gambling advice, a betting product, or an invitation to place a wager.

3. Eligibility

To use our website and services you must be at least 18 years of age and either an Australian resident or a visitor lawfully present in Australia. By using the website you represent and warrant that you meet these requirements.

We may take reasonable steps to verify your age and eligibility, and we may refuse, suspend or cancel access where we believe these requirements are not met.

4. Accounts and registration

Some features require you to register for a free account. When registering, you agree to provide accurate, current and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

• Keep your password secure and do not share your account with others.
• Notify us promptly if you suspect any unauthorised use of your account.
• Do not create an account using another person's identity.

Registering with VolcanoBet AU creates an information and ticketing account only. No gambling or betting account is created, and your account cannot be used to place, fund or settle any wager. We may suspend or close accounts that breach these Terms.

5. Admission tickets

Admission tickets purchased through our website grant the holder entry to the relevant venue for the specified event, subject to the venue's own conditions of entry. Each ticket is a licence to attend and is not transferable except where expressly permitted.

An admission ticket is not a betting product and does not include any wagering, stake, bet placement or prospect of winnings. The price you pay is solely for entry to the venue. Any wagering you choose to undertake inside a venue is a separate matter between you and the independent licensed operator concerned.

You are responsible for reviewing and complying with each venue's conditions of entry, which may include dress standards, security screening and responsible-service-of-alcohol requirements.

6. Purchases, pricing and confirmation

Prices for admission tickets are displayed in Australian dollars (AUD) and are indicative until your order is confirmed. Prices include or exclude applicable taxes and fees as indicated at checkout, and may change without notice before you complete a purchase.

• Your order is an offer to purchase, which we accept once we issue a confirmation.
• We will provide a booking confirmation for each successful ticket purchase.
• Availability is limited and tickets are sold on a first-come basis.

If an obvious pricing or listing error occurs, we may decline or cancel the affected order and, where you have already paid, arrange a refund.

7. Cancellations, changes and refunds

Events are organised and controlled by the venues and event organisers, not by VolcanoBet AU. An event may be rescheduled, relocated or cancelled by the venue. Where this happens, we will notify you of the options available, which may include attending the rescheduled date or receiving a refund.

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law. Where a non-excludable consumer guarantee is not met, you may be entitled to a remedy such as a refund.

8. Acceptable use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others. In particular, you must not:

• use the website for any unlawful, fraudulent or misleading purpose;
• attempt to gain unauthorised access to our systems, accounts or data;
• use automated tools to scrape, harvest or resell content or tickets without our written consent; or
• upload or transmit any material that is harmful, offensive or contains malicious code.

We may investigate suspected misuse and take appropriate action, including restricting access and suspending accounts.

9. Intellectual property

All content on our website — including text, graphics, logos, icons, images, layout and the underlying code — is owned by or licensed to VolcanoBet AU and is protected by Australian and international intellectual property laws.

You may view and print content for your own personal, non-commercial use. You must not otherwise reproduce, distribute, modify, republish or commercially exploit any part of the website without our prior written permission.

10. Third-party venues and operators

Our website may reference or link to venues, event organisers and other third parties. Any licensed betting or wagering operators present at a venue are independent third parties that are not owned, affiliated with, managed or controlled by VolcanoBet AU.

We do not accept responsibility for the goods, services, conduct or policies of these third parties, including any wagering they may offer at their venues. Your dealings with any third party are solely between you and that party.

11. Disclaimers and limitation of liability

Our website and its information are provided on an "as is" and "as available" basis. While we take reasonable care to keep event information accurate, we do not warrant that it is complete, current or error-free.

To the maximum extent permitted by law, we exclude liability for any indirect, incidental or consequential loss arising from your use of the website. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

12. Governing law

These Terms are governed by the laws of Australia and, where relevant, the laws of the state or territory in which our operations are based. You agree to submit to the non-exclusive jurisdiction of the courts of that jurisdiction in relation to any dispute connected with these Terms or your use of the website.

13. Changes to these terms

We may update these Terms from time to time to reflect changes in our services or legal obligations. When we make material changes, we will revise the "Last updated" date at the top of this page. Your continued use of the website after changes take effect constitutes your acceptance of the revised Terms.

14. Contact us

If you have any questions about these Terms and Conditions, please get in touch through our contact page. We will do our best to assist you promptly.