Responsible Use

1. Our commitment to responsible use

VolcanoBet AU ("we", "us" or "our") believes that a great day at the races or at a sporting venue should always be a positive experience. As an independent platform that publishes event information and sells admission tickets, we take our duty of care seriously and are committed to promoting responsible use. This page sets out the principles we follow, the boundaries we keep, and the practical guidance and support we make available so that you can look after yourself and those around you.

Responsible use, for us, means being clear about what our service is and is not, keeping our platform firmly restricted to adults, presenting information honestly, and pointing anyone who needs help towards trusted, free and confidential support. We do not encourage excessive gambling. Our goal is simply to help Australians discover events, secure their entry, and enjoy the occasion with confidence.

2. Information and ticketing only

It is important to understand exactly what VolcanoBet AU does. We are an information and admission-ticketing platform. We do not accept bets, we do not provide gambling services, and we do not process wagering of any kind. We are not a bookmaker: we do not hold betting accounts, take or settle wagers, or offer odds, markets or any form of betting product.

What we do offer is straightforward: reliable information about Australian racecourses and sporting events, and admission tickets so you can attend those venues in person. When you use our website, you are buying entry to an event, not placing a bet. Keeping this distinction clear is a core part of our responsible-use approach.

3. Strictly 18+

VolcanoBet AU is strictly for adults. Our content and the admission tickets we sell are intended only for people aged 18 years and over, in line with Australian standards for adult venues and events. Attendance is restricted to adults, and by using our platform you confirm that you are at least 18 years old.

We may ask you to confirm your age when you register or purchase a ticket, and we reserve the right to decline service where we are not satisfied that this requirement is met. Restricting our platform to adults is one of the clearest and most important ways we act responsibly.

4. Wagering is separate and optional

Some venues you can buy admission tickets for may host licensed betting facilities run by independent operators, entirely separate from VolcanoBet AU. Any betting occurs only at licensed venues, through independent licensed operators, and it is never required to enjoy a race day or sporting event.

You can attend an event, watch the racing or the match, enjoy the atmosphere and hospitality, and leave without ever placing a single bet. Wagering is optional, it is not part of the ticket you buy from us, and it is provided and regulated entirely by those licensed third parties rather than by us. We encourage you to treat attendance as the reason you are there, with any betting being a personal choice made independently and responsibly at the venue.

5. Making informed decisions

Whether or not you choose to wager at a venue is a personal decision, and making informed choices helps keep the experience enjoyable. While we are not a gambling operator, we are glad to share practical, common-sense guidance that responsible adults find helpful:

• Set a personal budget before you attend and decide in advance the maximum amount you are comfortable spending on the day.
• Treat any wagering as entertainment, not income — never rely on it as a way to make money or solve financial pressures.
• Take regular breaks to step away, enjoy the wider event, and keep a clear perspective on how your day is going.
• Never chase losses — trying to win back money you have lost usually leads to spending more than you intended.
• Don't wager under stress or influence — avoid making decisions when upset, tired, or affected by alcohol, when judgement is easily clouded.

6. Recognising the signs of problem gambling

Gambling can stop being fun and start causing harm. Recognising the early warning signs — in yourself or someone you care about — makes it easier to step back and seek help. Signs that gambling may be becoming a problem include:

• Spending more time or money than you intended, or than you can comfortably afford.
• Chasing losses by continuing to gamble in an attempt to win back money already lost.
• Borrowing money, selling belongings, or using funds meant for essentials in order to gamble.
• Feeling that gambling is affecting your relationships, work, study, sleep or mood.
• Feeling anxious, guilty or secretive about how much you are gambling.

If any of these feel familiar, please know that support is available and that reaching out early can make a real difference.

7. Where to find support in Australia

Help is always available, and it is free and confidential. For general public interest, we share these trusted Australian services that anyone can contact for information, advice or support relating to gambling:

• Gambling Help Online — call 1800 858 858, available 24 hours a day, 7 days a week, offering free and confidential support, counselling and information.
• Lifeline — call 13 11 14 for free, confidential crisis support and suicide prevention services at any time, day or night.

You do not need to be in crisis to reach out. These services can help whether you are worried about your own gambling or concerned about someone else.

8. Protecting minors

Protecting young people is a responsibility we take seriously. VolcanoBet AU does not target, market to, or knowingly collect personal information from anyone under 18. Our content is designed for an adult audience, and we do not create material intended to appeal to children.

If you are a parent or guardian, we encourage you to use available parental controls and to keep account and payment details secure. If you believe that a person under 18 has provided us with personal information, please contact us so that we can take appropriate steps to address it promptly.

9. Our responsible-by-design principles

Responsible use is not an afterthought — it is built into how our platform is designed and how we communicate. Our guiding principles include:

• Transparent messaging that keeps ticketing and wagering clearly separate, so no one mistakes an admission ticket for a bet.
• Honest, accurate information about events, with no exaggerated claims or pressure to spend.
• Adults-only framing that consistently reinforces our 18+ requirement across the platform.
• Easy access to support, with help services signposted clearly for anyone who needs them.

By keeping these principles front of mind, we aim to offer a service that is genuinely useful, clear, and mindful of the wellbeing of the people who use it.

10. Contact us

If you have any questions about our responsible-use approach, or feedback on how we can do better, we would love to hear from you. Please get in touch through our contact page. Your wellbeing and your confidence in our platform matter to us.